Get in touch
Questions about The Lounger, Play Scenes or your order? Use the form below, email support@khayaandco.co.za or call +27 72 073 2589 (weekdays 08:00 to 17:00). We reply to emails within one business day.
Khaya and Co (Pty) Ltd · Registration number 2025/971605/07 · Durbanville, Western Cape, South Africa
Frequently Asked Questions
What is included?
Your set includes 12 modular foam pieces, each with a removable, zip-off corduroy cover:
2 × Square pieces
2 × Backrest pieces
2 × Armrest pieces
2 × Round cushions
2 × Round arches
2 × Half arches
When will my order arrive?
Orders are dispatched within 1–2 business days, then arrive within 2–5 business days in main centres and 5–7 business days in regional areas.
You’ll receive an email with tracking details once your order leaves our warehouse.
My sofa arrived compressed. Is that normal?
Completely normal! Your Lounger is vacuum-compressed for shipping. Once unboxed, gently fluff the cushions and allow 48–72 hours for the foam to fully expand and return to its intended shape and firmness.
If the fabric still has some creasing after 72 hours, you can gently steam it, just as you would clothing, to help smooth out the wrinkles.
Are the covers machine washable?
Yes. All covers are removable and machine washable on a gentle, cold cycle. Air dry only. Do not tumble dry. Avoid bleach and high heat to help keep the fabric soft and the colours vibrant.
What ages is The Lounger for?
From sitting to 12 years and beyond.
Designed to grow with your child, from a cosy space for early years to a place to play, build, read, relax and imagine as they grow.
One Lounger. Years of play.
Can I return my order?
Yes. Returns are accepted in accordance with our Returns & Refunds Policy. Please see the full policy for eligibility and timeframes.
Start a return via our Contact page or email support@khayaandco.co.za.
How can we help you?
Please share your questions or feedback using the form below. Our team will review your message and respond as soon as possible.
Secure Payment
Your card details are protected with advanced encryption at checkout.
Email Us
support@khayaandco.co.za, answered within one business day.
Free Delivery
Free courier delivery on every order, anywhere in South Africa.