Khaya and Co (Pty) Ltd ("Khaya & Co", "we") is the responsible party for personal information processed through this store, in terms of the Protection of Personal Information Act (POPIA).
What we collect
- Name, email address, phone number and delivery address, to process and deliver your order.
- Order and support history, to help you quickly.
- Payment is processed securely by our payment provider; we never see or store your full card details.
How we use it
- To process, deliver and support your orders, and to meet our legal obligations.
- To send marketing only with your consent, you can unsubscribe at any time via the link in any email.
Who we share it with
Only the service providers needed to run this store: our e-commerce platform (Shopify), payment processor, courier partners, our email platform (Klaviyo), and analytics and advertising services (such as Google and Meta).
Google and Meta help us measure how our site and ads perform and show our ads to people who have visited our store. For this, details of your visit and purchase (such as pages viewed and items bought) may be shared with them, with your contact details in a protected (hashed) form. We never sell your personal information.
Cookies
We use cookies and similar technologies to make the site work, to measure and improve our marketing, and to show our ads to people who have visited our store. You can turn off personalised ads in your Google and Facebook ad settings.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may object to direct marketing, by contacting us via our Contact page or by email at support@khayaandco.co.za. You may also lodge a complaint with the Information Regulator (South Africa) at enquiries@inforegulator.org.za.
Security & retention
We use appropriate technical and organisational measures to protect your information, and keep it only as long as needed for the purposes above or as required by law.