Privacy policy
Khaya and Co (Pty) Ltd ("Khaya & Co", "we") is the responsible party for personal information processed through this store, in terms of the Protection of Personal Information Act (POPIA).
What we collect
- Name, email address, phone number and delivery address, to process and deliver your order.
- Order and support history, to help you quickly.
- Payment is processed securely by our payment provider; we never see or store your full card details.
How we use it
- To process, deliver and support your orders, and to meet our legal obligations.
- To send marketing only with your consent, you can unsubscribe at any time via the link in any email.
Who we share it with
Only the service providers needed to run this store: our e-commerce platform (Shopify), payment processor, courier partners, and analytics/advertising services (such as Google and Meta) for measuring how our site and ads perform. We never sell your personal information.
Cookies
We use cookies and similar technologies to make the site work and to measure and improve our marketing.
Your rights
You may request access to, correction of, or deletion of your personal information, and you may object to direct marketing, by contacting us via our Contact page. You may also lodge a complaint with the Information Regulator (South Africa) at enquiries@inforegulator.org.za.
Security & retention
We use appropriate technical and organisational measures to protect your information, and keep it only as long as needed for the purposes above or as required by law.